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Built right. Managed to perform.

A function that performs.
Not another team to manage.

Kordant builds and runs offshore business functions. US-led and accountable for the outcome. You get capacity that performs to your metrics.

Book a call How it works
Customer ExperienceManaged service and support
Sales GrowthPipeline without US headcount
OperationsBack-office, run to standard

Most offshore outsourcing creates a second job.

Offshore contact centers can run as high as 30–40% annual attrition. Every departure resets the training, and the rework lands back on you.

You went offshore to cut cost and add capacity. What came back was turnover, rework, and another team to manage from the other side of the world. The savings you projected get spent on the hours you put in keeping it running.

The problem usually isn't the talent. It's that the work was not structured, and no one owned the result.

Three practices.
One operating standard.

Customer Experience

Consistent customer coverage, run to your standards.

Managed customer-facing teams, staffed and run to defined coverage, quality, and performance standards. You own the relationship; we own the team's performance.

  • Customer service and helpdesk
  • Sales and order support
  • Live chat, email, and voice
  • QA, coverage, and SLA reporting

Sales Growth

Pipeline capacity, without the cost of US sales headcount.

An offshore sales function built with defined process, metrics, and oversight. We build the function; your team runs the close.

  • SDRs and appointment setting
  • Outbound prospecting and follow-up
  • List building and data enrichment
  • CRM hygiene and reporting

Operations

Back-office work off your team's plate, running to a defined standard.

Structured back-office, admin, and finance support, built with defined process and accountability before anyone is placed.

  • Data management and entry
  • Bookkeeping, AR and AP
  • Order and document processing
  • Reporting and virtual ops
Functional ownership

You measure the outcome.
We own the rest.

Management and accountability sit in the US. Delivery runs offshore, to the metrics we define. You see one result.

One function, owned by Kordant
US-led

Account management, process design, accountability, reporting.

Offshore delivery

The function operated locally, run to the metrics we define.

→
Your outcomesThe only thing you have to measure
You own
  • The objectives
  • The customer relationship
  • Your brand and voice
  • The decision to grow
Kordant owns
  • Building and staffing it
  • Running it, day to day
  • Reporting against the metrics
  • Accountability for the performance

Technology, matched to your stack.
Or built on ours.

We bring the platform as well as the people. Integration specialists connect the tools so they work together and data flows between them.

Operate in your stack
When your tools are fit for purpose

We deploy our team with your systems and run the function inside them, with training and QA built in.

Recommend and deploy
When some tools are missing

We advise on best-fit platforms, manage implementation, and operate the function on top of them.

Build and run
Greenfield

We architect the full operating stack and run the function end to end.

Sample tech stack

Whichever path fits, here are some of the platforms we work in.

Contact Center

Inbound and outbound voice, IVR, dialing
Five9GenesysTalkdeskNICERingCentral

Chat, Helpdesk & AI

Live chat, ticketing, messaging, AI assistants
IntercomZendeskFreshdeskDriftAda

CRM

Pipeline, contact, and account management
HubSpotSalesforceDynamics 365ZohoPipedrive

Sales Engagement

Outbound, enrichment, and social selling
OutreachSalesloftApolloZoomInfoSales Navigator

Accounting & ERP

Bookkeeping, AR/AP, and resource planning
QuickBooksNetSuiteXeroBill.comSage Intacct

Workforce & Operations

WFM, QA, workflow, and reporting
VerintCalabrioAsanaPower BITableau
Oversight you can see. No black boxes.
Scoped accessControlled, scoped access to your systems and data.
Documented qualityEvery function runs to documented process, with QA built in.
US-led oversightUS management owns performance and reporting.
Continuity by designCross-training and documentation, so a departure won't reset the work.

Cost is the benefit,
not the headline.

Offshore costs less. That is real, and we won't pretend otherwise. But lower cost is what a well-run function delivers, not the reason to build one. Less expensive labor that you have to supervise, correct, and continually re-train isn't a savings. It's a second job all over again. Build the function right, and the economics follow.

Most of the market
  • Staffing agencies that place, then leave
  • Traditional BPOs that sell headcount
  • Automation tools that don't run the work
  • Least-cost providers that compete on price
  • Disconnected systems you can't see into
What Kordant delivers
  • A function we build, staff, and run
  • Outcomes you measure, the rest we manage
  • US accountability for the result
  • Lower cost as the byproduct
  • Your tools, integrated into one clear view

The savings are built in.
Never the headline.

Built by operators.

Steve Margerin, Founder of Kordant Partners

Steve Margerin

Founder
Connect on LinkedIn

Kordant was founded by Steve Margerin, an operator-level executive with more than 25 years building, fixing, and scaling B2B operations. He has owned P&Ls up to $75M, led teams of more than 150 people, and delivered double-digit revenue and profit growth through the unglamorous work of defining process, building infrastructure, and leading engaged, high-performing teams.

His career spans sales and operational turnarounds, distribution and fulfillment, and managed delivery projects, including cross-border operations across more than 25 countries. He has run the kind of structured, accountable operation that most offshore providers promise and few actually deliver.

That operating discipline is the foundation of how Kordant works.

Managed to perform.

The work is US-led. Account management and accountability for the outcome sit in the US. Delivery is operated by a dedicated Philippine operations management team with proven execution in customer-facing and back-office functions. Hiring, training, workforce management, and quality assurance are handled locally, to the standards we define and the metrics we report.

Clint Landero, Head of Operations for Kordant Partners' Philippine delivery

Clint Landero

Head of Operations
Cagayan de Oro, Philippines

Clint leads the Philippine operations team that runs delivery for Kordant engagements. His career has been built in outsourcing operations: most recently as Client Acquisitions Head and Operations Manager at Leverage Outsourcing, before that managing the offshore team for a New York technology firm, and earlier as co-owner and COO of an outsourcing services company. Having both won client relationships and run the delivery behind them, he sees an engagement from the commitment through to the daily execution.

A certified Lean Six Sigma practitioner with a degree in marketing management, he runs the work to defined process, staffing to coverage, and a measurable quality standard. He is based in Cagayan de Oro, a recognized Philippine IT-BPM hub.

Jerome Turla, Head of Service Delivery and Quality for Kordant Partners' Philippine delivery

Jerome Turla

Head of Service Delivery & Quality
Manila, Philippines

Jerome leads service delivery and quality for the Philippine operations team, keeping engagements on schedule and accountable to the metrics each Kordant agreement defines. He owns the line between what a client expects and how the team delivers it.

He came up through customer-facing operations held to international service standards, including a team lead role serving a major international airline account, then moved into cross-border program management for US principals. His formal background in information systems security and information assurance shapes how the team safeguards client data. He is based in Manila, the country's established BPO capital.

Tell us the function.

We'll show you how we build and manage.

If you're considering offshoring a function, we'll give a clear read on whether it's the right fit. If not, we'll say so and why. No pressure. No obligation.

Schedule

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Questions, answered.

How is Kordant different from a staffing agency or a traditional BPO?

We don't sell headcount. We build the function with defined process, KPIs, and management, then staff it and run it. You get a function that performs, not a team to manage.

Who manages the team day to day?

We do. Account management and accountability sit in the US, and a dedicated offshore operations team runs delivery to the metrics we define and report. You don't manage it.

How do you handle timezone and communication?

Teams are staffed and scheduled to cover your hours, with US-based account management as your point of contact.

How quickly can a function be up and running?

We map and document the function first, then build and staff it with the technology configured before go-live. We map a realistic timeline on the first call.

How does pricing work?

You get offshore economics for a managed function, priced around scope and outcome rather than raw seats. We give you a clear read on cost and structure on the call.

What if the function isn't performing?

We own performance, not just headcount. Every engagement runs against defined KPIs we track and report, so issues surface early and we manage them.